Books, CDs, DVDs, and downloadable audio, book, and video titles  are not refundable, but if damaged in shipment can be exchanged for the same title within 30 days of purchase. The damaged item must be returned before an exchange can be provided. Please enclose a copy of the packing slip/invoice along with the merchandise you are returning.  Be sure your name, address, and telephone number are included.

Event, lecture, class or course tickets purchased through are non-refundable.

Webcast or other web event enrollments are non-refundable, but if you miss the event, drop us a note at and we’ll send you a link to the recording.

We do not warrant items manufactured by other companies.  Please refer to the manufacturer’s warranty terms.

Shipping and handling are not refundable under any circumstance.  Please be sure to insure your return for the value of your items.  Items lost by any carrier cannot be refunded.

Please mail returns or exchanges to:

Alan Roettinger
Highway 105 #196
Monument, CO 80132